As you know, I am not impressed with monopolies or near-monopolies. For a start, service is lousy.
My wife’s cell, my home lines (two lines) and my long distance (three lines, at two homes) are all on Rogers. What used to be Sprint Canada, until the Rogers monopoly gobbled up Sprint’s assets (I am an asset - fancy that).
Rogers have been “merging their systems”. We all know how difficult that is, and sure enough, it has been a tad chaotic. Every month my bills have had different “account numbers”, and I hear things like “that part of your bill is the wireless department, and you have to call a different number”.
So now this month, Rogers has decided, without checking with us, to add my home bills to my wife’s cell bill. This is not acceptable since this is a business cell phone, so I called to get them separated and to get the home numbers taken off. Alas, that is not possible because “the system does not allow it”.
I told the supervisor lady “Your systems are really not my concern. Not combining private and business bills is my concern. But the only answer I ever hear from you is ‘the system does not allow it’.
“That is because that is the only correct answer”, she said. Then this lady put down the phone on me. She put down the phone - did not feel it was necessary to discuss with a customer. And this was a supervisor!
So I guess I will be switching back to Bell.
The other reason I do not like our telecommunications-monopolies is that they charge way too much. Suppliers of these services clean me out. Every month I pay:
- Cell: up to $250
- Nancy’s cell: $40
- Home phone, two lines: $70
- Cable TV, high-def: $120
- Fast cable Internet: $90
- Satellite TV, home 2: $90
- Phone, second home: $30
- Internet dial-up, second home: $20
Individually, you shrug: so we pay too much here. Deal with it. What do I care about $90 if it could be $70. What’s 20 bucks.
But put together, I pay a somewhat astonishing $710 every month for TV, Internet and phones.