Sucknoco
Saturday, May 31st, 2008Ok, picture this for fun.
- Sunoco gas, Third Line and Speers Road, Oakville.
- Pump billing software.
- A stupid (and if I am right about the nature, predictable) bug in that software.
- An unreasonable gas station owner.
But those three together and this is what you get.
- I pay $100 for gas (yes - a full $100 and the pump maxes out there, before I am actually full)
- I indicate “add a car wash” ($8)
- The system now has to fit $108 into a “under $100″ rule. I suspect that it cannot do this (this has never been needed before: all gas plus wash has easily fitted in less than $100 before). BUG!!
- In any case: American Express charges my card $100.
- The system says I have paid. But (presumably due to the bug) the pump prints the wrong receipt entirely for me. Non-existent time, wrong wash, wrong amount, wrong card, wrong number.
- The attendant inside says “you did not pay. Pay again please”.
- Amex says “yes, you have been charged $100″.
- I refuse to pay twice for the same gas.
- The attendant and his manager say “if you leave, we will call the police and have you charged with a drive-off”.
- Amex reconfirm that I have been charged $100.
- Amex give the attendant a manual authorisation code.
- The attendant does not know what that is.
- GOTO 6.
The 6-13 loop repeats for 35 minutes as I get more and more annoyed and my blood pressure is 250/130.
In the end, a solution. I get American Express to reverse the charge, and I then repay.
The attendant gave me a free car wash, but his manager shouting at me over the phoneand threatening me with the police means I will never visit this Sunoco again. Stay clear, everyone. They may know you (these guys know me well - been going there 12 years with ever-more thirsty cars), but when their software is buggy, you get threatened with the cops. This shows what they think of customers.
Sunoco, Third line and Speers Road, Oakville. AVOID. Probably best to avoid Sunoco altogether.
Shell, here I come.







